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Total before discount

Shipping fee:

£0

£0

Total:

£0

Incl VAT.

FREE SHIPPING on orders above £49

EASY SHOPPING

We want your shopping experience at ECCO online to be as relaxing and enjoyable as possible. This section provides you with all the practical information you may need relating to buying online from ECCO.

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1. Shopping – made easy

Please put the items in your shopping cart and then begin the checkout process when you are ready to complete your order.

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2. How can I pay?

You can pay via all major credit cards and Paypal.

As we use secure payments via 3D Secure on shopeu.ecco.com online shopping is safe and secure.

Your credit card will not be charged until your goods have been dispatched. You will receive an order confirmation email a few minutes after you have placed your order.

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3. Easy Returns

Please use the enclosed, prepaid return label to safely return the goods. We have done our best to make it easy for you to return any products from your order in five simple steps:

  1. Send this form with the items(s) you wish to return.
  2. Simply fill in the return form and place it in the bag together with the item(s) you wish to return.
  3. Stick the prepaid return label on your bag. Please do not stick the prepaid return label on the original shoe box.
  4. Leave the package at your closest Post office or Royal mail service center.
  5. Please do not forget to keep the proof of postage.

You can read more about our return policy here.

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4. What is the shipping cost?

The shipping fee is £2.95 on orders below £49

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5. Shipping – When and how will I get my order?

As soon as we have shipped your order, you will receive a shipping confirmation email. Here you will find a link where you can track your order. We usually deliver your package within 3-5 working days but often the postman gets it to you even faster.

We use GLS for all deliveries to UK. If you are not at home when the delivery comes, you will get a notification letter and you can then pick up your package at the nearest collection point.

Please note that we do not ship to Northern Ireland and Isle of Man.

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6. Any questions – our Customer Service is here for you

If you have any questions, you can either check out our general FAQ section or contact our customer service team.

You can write us via the contact form on this page or call us toll-free at: 0800 808 5772.

Our customer service opening hours are:
Monday - Friday 7 am to 6 pm

 

Contact us

Call toll-free

0800 808 5772 Monday to Friday, 7:00 - 18:00 CET

[email protected]

Thank you for your inquiry and your message has been sent. A customer service representative will contact you shortly.