EASY SHOPPING

1. Shopping – made easy

Please put the items in your shopping cart and then begin the checkout process when you are ready to complete your order.

2. How can I pay?

You can pay via all major credit cards and Paypal.

As we use secure payments via 3D Secure on shopeu.ECCO.com online shopping is safe and secure.

Your credit card will not be charged until your goods have been dispatched. You will receive an order confirmation email a few minutes after you have placed your order.

3. Easy Returns

We have done our best to make it easy for you to return any products from your order in five simple steps:

1. Please take care when opening the plastic bag or parcel, as it can easily be re-used to return your items.
2. Simply fill in the return form and place it in the bag together with the item(s) you wish to return.
3. Return this package to the address:
   
   Shopeu.ecco.com
   C/o BZT Fashion AB
   Rugvaenget 35
   C/o UPS SCS
   2630 Taastrup
   Denmark
   
   Please note:  You are responsible for the goods until they reach our warehouse.  For your own protection, we recommend that you send the parcel using a delivery service that includes a tracking to the parcel.  We also recommend that you obtain a receipt.  The cost of returning your item(s) are your responsibility except where the goods are faulty as confirmed by us.
    
4. In the case where you have received a faulty item(s), plese contact our customer service at customerservice.ecco@boozt.com or 00800 3226 7467.
5. Please note that returns can take up to 21 days to get back to us and we will process your return within 48 hours of receipt.

You can read more about our return policy here.

4. What is the shipping cost?

The shipping fee is 2.5 GBP and free if you purchase over 49 GBP.

5. Shipping – When and how will I get my order?

As soon as we have shipped your order, you will receive a shipping confirmation email. Here you will find a link where you can track your order. We usually deliver your package within 3-5 days but often the postman gets it to you even faster.

We use GLS for all deliveries to UK. If you are not at home when the delivery comes, you will get a notification letter and you can then pick up your package at the nearest collection point.

Please note that we do not ship to Northern Ireland and Isle of Man.

6. Any questions – our Customer Service is here for you

If you have any questions, you can either check out our general FAQ section or contact our customer service team.

You can write us via the contact form on this page or call us toll-free at: +800 ECCO SHOP (00800 3226 7467)