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Easy returns & free exchange!

Easy Exchange - Terms

We understand that it can be difficult to shop shoes online without trying them on first. That is why we have made it easy for you to exchange your purchased shoes for a new size or color.

Exchanges are FREE!

ECCO Online are more than happy to exchange your shoes for another pair without charging for a second delivery. You can exchange part of or the full order for free.

Please note that we may not always be able to fulfill your exchange request as our site is frequently updated with our newest product. If your exchange request no longer is in stock, then your exchange will be handled as a regular return. 


Normal return policy applies – 28 days

We are happy to accept exchange or refund within 28 days from the date of purchase.

Some products cannot be exchanged

If a product is out of stock in all sizes and colors you will not be able to exchange it. Shoe care products, laces, socks, inlay soles and other accessories cannot be exchanged.

Product price will not change

You can only exchange for a different size or colour of the same style. An exchange product will always have the same price as the original pair – even if the price has changed since the date of purchase. This way, no new transaction will have to take place and your exchange can be handled much faster.

How it works...

  2. Log in with your email address and the order number
  3. Choose the product(s) you want to exchange and find the replacement(s)
  4. Put the shoe(s) from the original order back in the shipping bag, fill in the return form and apply the Return label provided
  5. You will receive confirmation when the return is received and the new product(s) is shipped from our warehouse
  6. The exchanged product(s) will be sent to the same address with the same method of shipping.
  7. If you wish to cancel your easy exchange, please follow the same procedure for creating an easy exchange. Please note that we can not cancel an easy exchange through an e-mail or through the return form.


We can offer exchanges only for unused and undamaged items. If you wish to claim an item please contact our customer service (

Contact us

Call us

+46 10 138 8790 Monday to Friday, 7:00 - 18:00 CET

[email protected]

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